Artistic Unisex Lightweight Hooded Sweatshirt

1. Order Processing Time
Since we work with multiple suppliers, please allow 1-3 business days for order processing (excluding weekends and holidays). You will receive an email notification once your order has been shipped.

2. Shipping Rates & Delivery Times
We offer Free Standard Shipping on all orders above 100 USD, with delivery times varying depending on your location:

• United States: 3 - 5 business days
• Canada : 5 - 7 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays or courier disruptions.

3. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 1-3 days for the tracking information to become active. You can track your order through our Order Tracking page.

At JoelleArt Fashion Design, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to ensure that customers can confidently purchase our products, knowing that they have the option to return items if necessary.

Our refund policy allows customers a period of 14 days from the date of receipt to request a return. To be eligible for a refund, the item must be in its original condition, unworn or unused, and include all original tags and packaging. Additionally, a receipt or proof of purchase is required to process the return.

To initiate a return, customers should contact our support team via email. Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions on how to send the item back. It is important to note that items returned without prior authorization will not be accepted.

Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, customers will receive a refund to their original payment method within 10 business days. However, it is important to recognize that processing times may vary depending on the customer's bank or credit card company.

In the event that an item is received damaged, defective, or incorrect, customers are encouraged to contact us immediately upon receipt. We will assess the situation and take appropriate action to resolve the issue.

It is also important to note that certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are not eligible for return. Customers should reach out to our support team if they have questions regarding specific items.

For customers located within the European Union, the 14-day cooling-off period applies, allowing for returns without justification, provided the items are in their original condition.

In summary, our 14-day refund policy is structured to provide customers with peace of mind while shopping. We encourage customers to review the policy carefully and reach out with any questions or concerns regarding their purchases.